Frequently asked questions
- What do I need to do when my SIM card has been stolen or lost?
- How do I request a nano SIM card?
- Where do I find the PIN and PUK code of my SIM card?
- How do I set up the mobile Internet?
- How do I order a SIM card?
More frequently asked questions
‹ backWhat do I need to do when my SIM card has been stolen or lost?
If your SIM card has been stolen or is lost, you have the possibility to block the SIM card and request a new one on your account. To do so, go to 'Settings' > 'SIM settings'.
If you request a new SIM card, it will be sent to you by regular mail free of charge. You will of course keep your phone number and your remaining calling credit. To block your device we need some extra information: what was the type of device; where did you lose your device (city); what was the time when you lost it (day and time) and what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.
‹ backHow do I request a nano SIM card?
Go to your account and select 'Settings' > 'SIM settings'. At the next step, you'll need to order a multi SIM (which contains a nano SIM too).
Here, you can find a link to this page.
A € 5 administrative cost is charged for this swap, which will be deducted from your calling credit. Make sure that, when requesting a new SIM card, you have enough calling credit on your account. When you receive the new SIM card, remember to activate it via your account (on www.mobilevikings.be/activate).
Just ordered a new Mobile Vikings SIM card? No problem, the multi SIM card is the standard SIM card we send. It has all sizes, including the nano SIM card.
‹ backWhere do I find the PIN and PUK code of my SIM card?
The standard PIN code of your SIM card is displayed in your account in the section 'Settings' > 'SIM settings'.
If you have entered the PIN code incorrectly three times, your device will require your PUK code. This code is also displayed under 'Settings' > 'SIM settings'. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.
You can find the link to the PUK-code here.
‹ backHow do I set up the mobile Internet?
To make a connection with the mobile Internet you will first have to configure your device correctly. For most devices sold in Belgium you can follow the configuration wizard on our website. If your device is not on this list, select a device which is similar to yours, or consult the manual of your device.
If you use an Android device, your settings will usually be the same, regardless of the brand you choose. Plenty of choice there. ;-)
‹ backHow do I order a SIM card?
Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! Head over to the ‘Become a Viking’ page to get started.
What do you do to request a new number?
Go to the 'Become a Viking' page and select 'I want a new mobile number'. Then select a payment method for the administration fee and enter the number of one of your Viking friends (to make him or her earn 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Then you just have to read and accept the General Terms and Conditions before being ready to order.
What do you need to transfer your current number?
- The number of your current SIM card,
- Your identity card number (if you have the Belgian nationality),
- If you are under an existing contract with a different provider, best to keep your customer number at hand too.
Got everything? OK, now go to the 'Become a Viking' page and select 'I want to keep my current mobile number'. This service is free of charge. You can also enter the number of one of your Viking friends (to reward him or her 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Select the type of SIM card you need and move on to step 3. Enter the information of your current provider to allow us to make a smooth transfer. Finally, read and accept the General Terms and Conditions and you are now ready to order.
What do we do for your number transfer?
- We will send you a new SIM card.
- We terminate the contract with your current provider when you send your activation text message, not before. Your current provider will not know that you have switched to Mobile Vikings until you send this text message.