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Going abroad?

Here’s what you need to know

When you go abroad, special rates will apply.
Choose your type of SIM card below to get all the details.
Be careful: if you're on a boat or in a plane, you'll connect to a satellite.
Check our FAQ for more info about that.

What else you need to know

Use automatic top-ups

You can enable automatic top-ups if your calling credit drops below a certain threshold chosen by you. To do this, you need to add an Easy Payment method (Visa, Mastercard, or direct debit).

Use the Viking App

Topping up via the Viking App is simple. You do need to have enough Viking Points to cover your whole top-up amount, or you can use your Easy Payment method.

More about the Viking App >

Viking App

The free Viking App allows you to always stay tuned to your usage: no more surprises, ever again.

Meer informatie

More data, for less money

On a holiday, but still want to be connected all the time? We got your back. Whether you’re going on a one-day shopping spree or letting off steam for weeks on end, there’s a data roaming package to fit your needs. They’re valid in all EU member states for 1 month!

See our prepaid data packages >

Viking App

The free Viking App allows you to always stay tuned to your usage: no more surprises, ever again.

Meer informatie

Some useful tips!

Here’s a few tips when you’re going abroad:

  • Smartphones tend to receive information automatically. Think automatic app updates, emails, notifications, etc. Most smartphones can be set to only update apps when connected to Wi-Fi. Another option is to deactivate these, following the instructions in the device’s manual.
  • Beware of network changes when you’re near a border or crossing one.
  • When you start to roam, we send you texts with all the information you need too. Make sure to carefully read those.
  • Wi-Fi: an open door, yet worth a reminder. When abroad, try to connect to Wi-Fi as much as possible. Things are not what they used to be: it’s now harder to not find a Wi-Fi network to connect to. Best way to avoid unnecessary costs.

Viking App

The free Viking App allows you to always stay tuned to your usage: no more surprises, ever again.

Meer informatie

What else you need to know

We got your back

When you’re abroad, costs can easily increase. Here are the possible scenarios for roaming:

  • You have calling minutes, texts and mobile data left in your bundle
    Your usage will be deducted from your bundle and the corresponding roaming costs will be available on your payment invitation.
  • You have no calling minutes, texts and mobile data left in your bundle
    You can of course keep calling, texting and surfing. The out-of-bundle costs for this, together with the corresponding roaming costs will be available on your payment invitation.

No need to worry though, we got your back. We'll keep you informed about those costs: € 10, € 20, € 30, € 40, € 50. EU regulations stipulate that at € 50, your mobile data services need to be deactivated. If you want to keep using our services, just call 1976 or +32 78 353 033 to contact our helpdesk. They’ll help you out.

Viking App

The free Viking App allows you to always stay tuned to your usage: no more surprises, ever again.

Meer informatie

Some useful tips!

Here’s a few tips when you’re going abroad:

  • Smartphones tend to receive information automatically. Think automatic app updates, emails, notifications, etc. Most smartphones can be set to only update apps when connected to Wi-Fi. Another option is to deactivate these, following the instructions in the device’s manual.
  • Beware of network changes when you’re near a border or crossing one.
  • When you start to roam, we send you texts with all the information you need too. Make sure to carefully read those.
  • Wi-Fi: an open door, yet worth a reminder. When abroad, try to connect to Wi-Fi as much as possible. Things are not what they used to be: it’s now harder to not find a Wi-Fi network to connect to. Best way to avoid unnecessary costs.

Viking App

The free Viking App allows you to always stay tuned to your usage: no more surprises, ever again.

Meer informatie

Prepaid data roaming packages

€ 2

Cross-border shopping spree?
50 MB
€ 0.0400 / MB
1 month
Data only valid in a EU country.
See EU country list.
DATA EU 2

€ 10

Extended city trip?
300 MB
€ 0.0333 / MB
1 month
Data only valid in a EU country.
See EU country list.
DATA EU 10

€ 20

Letting off steam for weeks on end?
700 MB
€ 0.0285 / MB
1 month
Data only valid in a EU country.
See EU country list.
DATA EU 20

  • Data is charged per byte. Not available for data-only SIM cards.

How to buy a roaming package

On the 'Top up SIM' page
You can purchase a roaming package on the 'Top up SIM' page.
Send a free text
Send a free text to 8210 with the message you'll find in the table above.
Via the Viking App
Pretty straightforward. Buy a roaming package via our Viking App.

Roaming packages available for regular prepaid SIM cards only. Buying a data roaming package for a data only SIM card, a subscription or without being a Mobile Viking is not possible.

Frequently asked questions

  • How do I set up the mobile Internet?
  • How do I request a nano SIM card?
  • What do I need to do when my SIM card has been stolen or lost?
  • Where do I find the PIN and PUK code of my SIM card?
  • How do I order a SIM card?

More frequently asked questions

‹ backHow do I set up the mobile Internet?

To make a connection with the mobile Internet you will first have to configure your device correctly. For most devices sold in Belgium you can follow the configuration wizard on our website. If your device is not on this list, select a device which is similar to yours, or consult the manual of your device. If you use an Android device, your settings will usually be the same, regardless of the brand you choose.

 

‹ backHow do I request a nano SIM card?

Go to your account and select 'Settings' > 'SIM settings'. At the next step, you'll need to order a multi SIM (which contains a nano SIM too). 

Here, you can find a link to this page.

A € 5 administrative cost is charged for this swap, which will be deducted from your calling credit. Make sure that, when requesting a new SIM card, you have enough calling credit on your account. When you receive the new SIM card, remember to activate it via your account (on www.mobilevikings.be/activate).

Just ordered a new Mobile Vikings SIM card? No problem, the multi SIM card is the standard SIM card we send. It has all sizes, including the nano SIM card.

‹ backWhat do I need to do when my SIM card has been stolen or lost?

If your SIM card has been stolen or is lost, you have the possibility to block the SIM card and request a new one on your account. To do so, go to 'Settings' > 'SIM settings'.

If you request a new SIM card, it will be sent to you by regular mail free of charge. You will of course keep your phone number and your remaining calling credit. To block your device we need some extra information: what was the type of device; where did you lose your device (city); what was the time when you lost it (day and time) and what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.

‹ backWhere do I find the PIN and PUK code of my SIM card?

The standard PIN code of your SIM card is displayed in your account in the section 'Settings' > 'SIM settings'.

If you have entered the PIN code incorrectly three times, your device will require your PUK code. This code is also displayed under 'Settings' > 'SIM settings'. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

 

You can find the link to the PUK-code here.

 

‹ backHow do I order a SIM card?

Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! Head over to the ‘Become a Viking’ page to get started.

What do you do to request a new number?

Go to the 'Become a Viking' page and select 'I want a new mobile number'. Then select a payment method for the administration fee and enter the number of one of your Viking friends (to make him or her earn 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Then you just have to read and accept the General Terms and Conditions before being ready to order.

What do you need to transfer your current number?

  • The number of your current SIM card,
  • Your identity card number (if you have the Belgian nationality),
  • If you are under an existing contract with a different provider, best to keep your customer number at hand too.

Got everything? OK, now go to the 'Become a Viking' page and select 'I want to keep my current mobile number'. This service is free of charge. You can also enter the number of one of your Viking friends (to reward him or her 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Select the type of SIM card you need and move on to step 3. Enter the information of your current provider to allow us to make a smooth transfer. Finally, read and accept the General Terms and Conditions and you are now ready to order.

What do we do for your number transfer?

  • We will send you a new SIM card.
  • We terminate the contract with your current provider when you send your activation text message, not before. Your current provider will not know that you have switched to Mobile Vikings until you send this text message.

Ask a question

Ask a service desk Viking

  • 1976
    (free, only for Mobile Vikings SIM cards)
  • 078 353 033
    (local tariff)
  • Opening hours:
    Monday till Friday
    08:30 – 12:00
    12:30 – 17:00

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