9 seconds. That’s the average response time of your call to the Mobile Vikings service desk.
As a Viking, you’ll have 230,000+ Viking friends. Instantly.
Mobile Vikings is based in Hasselt. You’re always welcome to meet our crew of more than 60 Vikings.
If your SIM card has been stolen or is lost, you have the possibility to block the SIM card and request a new one on your account. To do so, go to 'Settings' > 'SIM settings'.
If you request a new SIM card, it will be sent to you by regular mail free of charge. You will of course keep your phone number and your remaining calling credit. To block your device we need some extra information: what was the type of device; where did you lose your device (city); what was the time when you lost it (day and time) and what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.
To make a connection with the mobile Internet you will first have to configure your device correctly. For most devices sold in Belgium you can follow the configuration wizard on our website. If your device is not on this list, select a device which is similar to yours, or consult the manual of your device.
If you use an Android device, your settings will usually be the same, regardless of the brand you choose. Plenty of choice there. ;-)
Do you have 5 minutes to spare? Because that's all it takes to order your Mobile Vikings SIM card! Head over to the ‘Become a Viking’ page to get started.
What do you do to request a new number?
Go to the 'Become a Viking' page and select 'I want a new mobile number'. Then select a payment method for the administration fee and enter the number of one of your Viking friends (to make him or her earn 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Then select the SIM card type you need, read and accept the General Terms and Conditions and you are now ready to order.
What do you need to transfer your current number?
Got everything? OK, now go to the 'Become a Viking' page and select 'I want to keep my current mobile number'. This service is free of charge. You can also enter the number of one of your Viking friends (to reward him or her 15 Viking Points). Then log in to your Viking account. If you do not have an account yet, creating one is very easy. Select the type of SIM card you need and move on to step 3. Enter the information of your current provider to allow us to make a smooth transfer. Finally, read and accept the General Terms and Conditions and you are now ready to order.
What do we do for your number transfer?
Go to your account and select 'Settings' > 'SIM settings'. At the next step, you'll need to order a multi SIM (which contains a nano SIM too).
A € 5 administrative cost is charged for this swap, which will be deducted from your calling credit. Make sure that, when requesting a new SIM card, you have enough calling credit on your account. When you receive the new SIM card, remember to activate it via your account (on www.mobilevikings.be/activate).
The standard PIN code of your SIM card is displayed in your account in the section 'Settings' > 'SIM settings'.
If you have entered the PIN code incorrectly three times, your device will require your PUK code. This code is also displayed under 'Settings' > 'SIM settings'. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.